December 3, Client Service Deborah Stone, MBA, PhD, CVPM
Deborah A. Stone, MBA, PhD, CVPM, CEO
Deborah Stone owns and operates Stone Veterinary Practice Management (StoneVPM) based in Austin, Texas. She has been involved with veterinary practice management for more than twenty-five years and has experience in specialty, emergency and general practice management. She also brings several years of experience from the hospitality industry to the veterinary industry in order to provide fresh and creative solutions.
Deborah’s presentations are energetic and highly interactive in order to encourage team buy-in and to help support the implementation of developed practice solutions. Her strategy is to encourage team participation in order to make a positive impact in practice processes.
Deborah believes the most effective way to make positive change is by developing solutions together.
She received her MBA at St. Edward’s University in Austin, Texas and earned her Certified Veterinary Practice Manager accreditation from the Veterinary Hospital Managers Association. Deborah completed her PhD in Organizational Leadership.
She has served as the Senior Veterinary Practice Analyst for Brief Media’s Veterinary Team Brief and currently serves on NAVC’s Editorial Advisory Board for Professional Development and Practice Management for Today’s Veterinary Technician. Deborah is a national speaker, founder of Austin City Unlimited Veterinary Management Symposium, and published author of practice management articles.
Deborah enjoys spending time with her family and performing with her bands, the LaxaTones and No-Lo Prophets.
February Gary Norsworthy, DVM
Dr. Gary D. Norsworthy earned his DVM degree in 1972 from Texas A&M University and has been practicing veterinary medicine for over 30 years. Dr. Norsworthy began writing and lecturing in 1975 and since has published over 30 articles in various veterinary journals. Out of 200 speakers, he was chosen "Speaker of the Year" at the 1998 North American Veterinary Conference in two categories: Small Animal and Technician.
Dr. Norsworthy is the editor and major author of Feline Practice, a textbook for veterinarians, which was published in 1993 by Lippincott. His second book, The Feline Patient: Essentials of Diagnosis and Treatment, was published by Williams and Wilkins in 1998. He is a co-author for two feline continuing education programs on compact disk for Lifelearn V, Inc. His third book, the second edition of The Feline Patient, was published in 2002. He is the only veterinarian in private practice to ever write three feline textbooks.
Because of his contributions to veterinary medicine Dr. Norsworthy was chosen as the 1992 Companion Animal Practitioner of the Year by the Texas Veterinary Medical Association and 1997 Outstanding Alumnus of the College of Veterinary Medicine of Texas A&M University. He received the 1998 Clinical Consultation and Referral Award from the Texas Academy of Veterinary Practice and the 1998 Diplomate Achievement Award from the American Board of Veterinary Practicioners (ABVP). He is a Charter Diplomate of the Feline Practice Category of the ABVP.
April Justine Lee, DVM
Dr. Justine Lee, DVM, DACVECC, DABT is a double board-certified emergency critical care specialist and toxicologist who is passionate about all things animal and veterinary medicine! She’s the CEO and founder of VETgirl, a subscription-based podcast and webinar service offering RACE approved continuing education (CE). Dr. Lee is a world-reknown veterinary speaker, scientist, blogger and author. More, she’s an avid dog and cat lover and hopes to make you laugh and learn about keeping your pets safe in her dog and cat books.
Keith Hnilica, DVM
Dermatology - The itchy pet!
Dr. Keith Hnilica graduated from the University of Tennessee in 1993. After graduating, Dr. Hnilica completed a small animal internship and a residency in Dermatology at Auburn University. He received his Masters of Veterinary Medicine and became a board certified member of the American College of Veterinary Dermatology in 1997. Dr. Hnilica was selected into the University of Georgia’s Lilly Teaching Fellowship Program and in 2007 he completed an MBA program at the University of Tennessee. Dr. Hnilica was on faculty at the University of Georgia for 3 years and at The University of Tennessee for 8 years. Dr. Hnilica is the author of itchnot.com, an author of Small Animal Dermatology; A color Atlas and Therapeutic Guide 2nd Ed, which has been translated into 7 languages.
In 2009, Dr, Hnilica left the University to develop a progressive referral and learning center focusing on cutting-edge medicine with exceptional client service and the absolute best patient care possible. The Pet Wellness Center and Lakeside Veterinary Academy are located in the Tennessee Smoky Mountain area and can be found on the web at
December 2, Client Service Amanda Donnelly, DVM
Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. Having worked in her father’s practice growing up, she developed a passion for veterinary medicine at a young age. With over 29 years of experience in the veterinary profession, Dr. Donnelly understands the challenges facing practice teams. She is driven by her goals of helping veterinarians become better leaders and teaching teams how to enhance the client service experience.
Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the North American Veterinary Conference. She brings her knowledge, passion and business savvy to audiences as a speaker and trainer. What makes Dr. Donnelly unique is her ability to relate to all members of the team. She combines a down-to-earth attitude with practical information to deliver programs filled with actionable takeaways.
Dr. Donnelly is the author of the book 101 Practice Management Questions Answered. She is a contributing author for Blackwell’s Five Minute Veterinary Practice Management Consult and has published numerous articles in veterinary journals.
Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She earned her MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University.
December 1, Client Service